Everything you need to know about ordering, shipping, warranty, and our products.
Yes. Every product sold through EKRPT Networking Labs is genuine, brand-new, and comes with our 1-year warranty against manufacturing defects. We do not sell used or refurbished hardware unless it is clearly labelled as such.
Yes, we ship worldwide. Delivery times and costs vary by destination, and the total is shown at checkout before you pay. International orders may attract local import duties or taxes, which are the customer's responsibility.
Orders are processed within 1–3 business days. After dispatch, delivery within Nigeria typically takes 2–7 business days, the rest of Africa 5–14 business days, and international orders 7–21 business days depending on customs. These are estimates, not guarantees.
We accept PayPal and cryptocurrency payments through Cryptomus. All payments are processed securely, and you receive an email confirmation once your payment is received.
Yes. The SPECTRE BE19000 ULTRA is a tri-band WiFi 7 (802.11be) router with speeds up to 19,000 Mbps, a 10G SFP fibre-ready uplink, 2.5G WAN, and a gaming QoS engine. It is available in two versions: a 4G/5G SIM model with dual nano-SIM support for mobile connectivity, and a fibre/Ethernet model that connects via the SFP or WAN ports without a SIM module. Both are built for high-performance homes, gaming, and businesses.
It depends on the version. The SPECTRE BE19000 ULTRA comes in two variants: a 4G/5G SIM model with dual nano-SIM slots, and a fibre/Ethernet model with no SIM module. On the SIM model, the slots are provided but the SIM cards themselves are not included — you supply your own data SIMs from the networks of your choice. The fibre/Ethernet model connects through its SFP or WAN ports instead.
Absolutely, and it is a popular setup. You run the Starlink router in bypass mode and connect the SPECTRE to handle your home network, giving you whole-home coverage and better performance than the stock Starlink router. Our blog has a full guide, and our team can help.
You can request a return within 7 days of receiving your order, provided the item is unused and in its original packaging. If the item is faulty, damaged, or incorrect, we cover return shipping; otherwise return shipping is the customer's responsibility. See our Return Policy page for full details.
All EKRPT-branded hardware carries a 1-year limited warranty from the date of delivery, covering defects in materials and workmanship under normal use. Third-party products such as Starlink kits carry their own manufacturer warranty.
Yes. We supply businesses, ISPs, and resellers with hardware at competitive rates, and provide configuration and setup support. Contact our team through the contact page to discuss your requirements.
Yes. Our technical team offers setup and configuration support, including remote assistance, at no extra charge for many products. Reach out at office@ekrpt.com or through our contact page.
Once your order ships, we email you the details, and you receive status updates as it moves through processing, shipping, and delivery. If you have any questions, contact us with your order number.
WiFi 7 is worth it if you game online, run a busy multi-device home, have a multi-gig internet plan, or want hardware that lasts years. Its Multi-Link Operation (MLO) lowers latency and keeps connections steady under load — the standout real-world benefit. With only a few devices and a sub-gigabit connection, WiFi 6 still performs well, and the main reason to choose WiFi 7 is future-proofing. Learn more about WiFi 7 →
Yes — and more importantly it reduces ping spikes. MLO runs your device across two or more bands at once, so when one band gets congested the others keep traffic flowing instead of causing a spike. The result is a flatter, more stable ping, which is what matters most for online gaming and calls.
MLO (Multi-Link Operation) lets a single device use two or more radio bands at the same time — like 5GHz and 6GHz together — instead of just one. Spreading the connection across multiple links lowers latency, rides out interference, and keeps it more reliable. It's widely considered the most significant WiFi 7 improvement for gaming and calls.