At EKRPT Networking Labs, we stand behind the hardware we sell. Every product we ship is covered by a warranty against manufacturing defects, so you can buy with confidence.
What's covered
All EKRPT-branded products and hardware sold through ekrpt.com carry a 1-year limited warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use.
If your device develops a fault caused by a manufacturing defect within the warranty period, we will repair or replace it at no cost to you.
What's not covered
The warranty does not cover:
- Physical damage from drops, liquid, power surges, or misuse.
- Damage caused by unauthorised repairs, modifications, or tampering.
- Normal wear and tear, or cosmetic damage that does not affect function.
- Damage from improper installation or use outside the product's specifications.
- Consumable parts and accessories beyond reasonable defect coverage.
How to make a warranty claim
If you believe your product has a defect, contact us at office@ekrpt.com with:
- Your order number or proof of purchase.
- A clear description of the issue.
- Photos or a short video showing the fault, where possible.
Our team will review your claim and guide you through the next steps, which may include troubleshooting, repair, or replacement.
Note: SIM cards, third-party hardware (including Starlink kits, which carry their own manufacturer warranty), and software are subject to their respective manufacturers' warranty terms. Contact us if you are unsure what applies to your purchase.
Last updated: June 2026