Return Policy

We want you to be happy with your purchase. If something is not right, here is how returns and refunds work at EKRPT Networking Labs.

Our return window

You may request a return within 7 days of receiving your order. To be eligible, the item must be in its original condition and packaging, unused, and with all included accessories.

How to start a return

Email office@ekrpt.com within the 7-day window with:

• Your order number.
• The reason for the return.
• Photos, if the item is faulty or damaged.

Our team will review your request and, if approved, provide return instructions. Please do not send items back before receiving confirmation from us.

Return shipping costs

Who covers return shipping is handled on a case-by-case basis:

• If the item is faulty, damaged, or incorrect, we will cover the return shipping.
• If you are returning for another reason (for example, change of mind), return shipping is typically the customer's responsibility.

We will always confirm the arrangement with you before you ship anything back.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund is approved. Approved refunds are processed back to your original payment method. Depending on your payment provider, it may take a number of days for the funds to appear.

Items that cannot be returned

• Items damaged through misuse, or returned outside the 7-day window.
• Products missing their original packaging, accessories, or showing signs of use (unless faulty).
• SIM cards or items sealed for hygiene or security reasons, once opened.